FAQ

API

• API documentation

Publish and share content

• A basket is untraceable
• Stop receiving basket email notifications
• Sharing a video link does not work
• The basket gallery only displays the first 20 items
• Unable to delete a basket
• Impossible to change the item status from a basket

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Search and consultation

• Inconsistant search results
• Some users do not see all the items from a folder
• Deleted items appear in the search results
• Published items are not visible on the user portal
• How to get a link to a category of a portal?

Download

• Your selection exceeds the 50-item limit
• Untraceable CSV or Excel report
• Error when downloading an export format with watermark

How do I import media ?

• A folder from the folder tree is not visible from the upload wall or a basket
• No thumbnails on the new image type items
• No preview on new video type items
• Message "The file type is not supported"
• A message "Your storage space is full" is displayed when you try to upload
• The duplicate detection icon is not displayed

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Element indexing

• A field indicated as mandatory in FR, is not mandatory in EN
• Batch processing: some fields seem to be missing
• Impossible to publish items
• Impossible to type in a "formatted text" type field
• Error during batch processing

How do I manage my filing plan ?

• Impossible to move items
• Impossible to remove items from a folder
• Differences between duplicate detection during import and search module

How do you set up your database ?

• How to retrieve the ID of a basket, media, workflow, or board?
• No alphabetical order in a drop down list
• Email(s) non reception
• Items missing from search results
• Deactivate indexing of document content
• How to rebuild an index?

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Logging in and managing your user account

• Error message when automatically connecting SSO on your keepeek refront. What procedure should I follow?
• A user receives an email containing a link to the back office
• Deleting a user and its impact on item history
• Impossible to change information from a user account
• The ID or password are incorrect
• Visitor access no longer works on the user portal

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