FAQ

How can I utilise the metadata from imported files ?

• Keepeek - Leveraging metadata from imported files: searching for HD image files stored in keepeek on a daily basis

API

• Keepeek - API documentation

Publish and share content

• Keepeek - How do I set up a contact sheet ?
• Keepeek - A basket is untraceable
• Keepeek - Stop receiving basket email notifications
• Keepeek - Sharing a video link does not work
• Keepeek - The basket gallery only displays the first 20 items
• Keepeek - Unable to delete a basket

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Search and consultation

• Keepeek - Inconsistant search results
• Keepeek - Some users do not see all the items from a folder
• Keepeek - Deleted items appear in the search results
• Keepeek - Published items are not visible on the user portal
• Keepeek - How to get a link to a category of a portal?

Download

• Keepeek - Your selection exceeds the 50-item limit
• Keepeek - Untraceable CSV or Excel report
• Keepeek - Error when downloading an export format with watermark

How do I import media ?

• Keepeek - A folder from the folder tree is not visible from the upload wall or a basket
• Keepeek - No thumbnails on the new image type items
• Keepeek - No preview on new video type items
• Keepeek - Message "The file type is not supported"
• Keepeek - A message "Your storage space is full" is displayed when you try to upload
• Keepeek - The duplicate detection icon is not displayed

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Element indexing

• Keepeek - A field indicated as mandatory in FR, is not mandatory in EN
• Keepeek - Batch processing: some fields seem to be missing
• Keepeek - Impossible to publish items
• Keepeek - Impossible to type in a "formatted text" type field
• Keepeek - Error during batch processing

How do I manage my filing plan ?

• Keepeek - Impossible to move items
• Keepeek - Impossible to remove items from a folder
• Keepeek - Differences between duplicate detection during import and search module

How do you set up your database ?

• Keepeek - How to retrieve the ID of a basket, media, workflow, or board?
• Keepeek - No alphabetical order in a drop down list
• Keepeek - Email(s) non reception
• Keepeek - Items missing from search results
• Keepeek - Deactivate indexing of document content
• Keepeek - How to rebuild an index?

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Logging in and managing your user account

• Keepeek - Error message when automatically connecting SSO on your keepeek refront. What procedure should I follow?
• Keepeek - A user receives an email containing a link to the back office
• Keepeek - Deleting a user and its impact on item history
• Keepeek - Impossible to change information from a user account
• Keepeek - The ID or password are incorrect
• Keepeek - Visitor access no longer works on the user portal

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Support

• Keepeek - Management of Severity Levels in Your Tickets