Welcome to Keepeek Help Center
Exact date and time of the action (do not hesitate to repeat the action to note the time)
Ex : https://help.keepeek.com
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If you have an automatic connection, you must first check with your internal IT department that your account is active and has the correct access rights.
How to retrieve the ID of a basket, media, workflow, or board ? See the page : https://helpdesk.keepeek.com/hc/en-gb/articles/25974301096989-How-to-retrieve-the-ID-of-a-basket-media-workflow-or-board
Do not hesitate to send us a screen print of the error encountered