Keepeek - Some users do not see all the items from a folder
Issue
You do not understand why items are not displayed in the folders for specific user accounts.
Fix
The items status have an impact on who can see them. First verify the user rights on the corresponding folders by relying on the table below:
| a user with a group type as | has ... rights on the items | can see the … items | et peut modifier les éléments ... |
| Visitor | limited reading (+ possibly download) | published | [none] |
| Contributor | writing and/or deletion | ALL : draft, published, archived | ALL : draft, published, archived |
| Administrator (and potentially contributor) | administration on the folder | ALL : draft, published, archived | ALL : draft, published, archived |
To sum up this table, a user with reading and/or download rights only sees the published items. Items which have a draft or archived status require writing rights to be seen.
Should you notice inconsistencies regarding those rules, please get in touch with our support team and specify the affected users as well as the items they should be able to see.