Keepeek DAM Status
We constantly monitor the status of the Keepeek platform and all its related services.
If the service is interrupted, a note will be published here.
For more information, please contact us at https://helpdesk.keepeek.com/hc/en/requests/new
The platform is currently fully operational
July 2024
Since le 30 juillet
Random disruptions on the platform
Impacts : User portals and API
Cause : incident under investigation
Incident resolved
January 2024
January 23th
Production incident affecting the entire platform.
Impacts: Administration Interface, Users Portals and API not accessible.
Cause: blockage in our database cluster
Incident resolved
September 2023
September 26th
Platform Performance Degradation
Impacts: Slowness and intermittent disconnections on the administration interface and API.
Cause: Functional Regression
Incident resolved
Past incidents
August 2023
August 4th
Platform unavailable
Impacts: Administration interface, user portal and API inaccessible
Cause: network problem at our hosting provider following a reboot of one of their devices
Incident resolved
July 2023
19th July
Platform unavailable
Impacts: Administration interface, user portal and API inaccessible for a few minutes
Cause: network connection failure at our hosting provider
Incident resolved
18th July
Occasional disruptions and slowness of the application
Impacts: occasional disruptions and slowness of the application
Cause: increased load on our databases
Incident resolved
June 2023
no incident
May 2023
no incident
April 2023
21 April
Disruptions
Impacts: disruptions and slowness of the administration interface
Cause: increased load on our databases
Incident resolved
March 2023
21 March
Degradation of public sharing functionality
Impacts: some public shares inaccessible
Cause: modification to the management of lists of generated media files
Incident resolved