Keepeek DAM Status
We constantly monitor the status of the Keepeek platform and all its related services.
If the service is interrupted, a note will be published here.
For more information, please contact us at https://helpdesk.keepeek.com/hc/en/requests/new
The Plateform is operational
April 2025
April 28 – since 12:57 AM to 5:00 PM
Incident on our hosting provider's infrastructure.
Impacts : Random errors on user portals, the administration interface, and the API.
Causes : Incident on our hosting provider
Incident resolved
April 23 – since 9 AM
Random disruptions on the applications
Impacts: Random errors on user portals, the API, and Keepicker
Causes: Restarting web frontends after nightly operation
Incident resolved
March 2025
March 26th- since 6 a.m.
Application slowdown
Impacts : Slowdown on the administration interface, user portals and API
Cause : Longer than expected maintenance at our hosting provider
Incident resolved
February 2025
February 24th- from 12h30 p.m. to 3h30 p.m.
Application slowdown
Impacts : Slowdown on the administration interface and user portals
Cause : Abnormal number of bulk actions on media.
Incident resolved
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Decembre 2024
Since December, 4 2024 at 1 A.M.
Overnight script incidents
Impacts : Overnight scripts
Cause: Saturation of the number of connections to the database caused by an anomaly in the platform's nightly processing.
Incident resolved
July 2024
Since le 30 juillet
Random disruptions on the platform
Impacts : User portals and API
Cause : blockage in our database cluster
Incident resolved
January 2024
January 23th
Production incident affecting the entire platform.
Impacts: Administration Interface, Users Portals and API not accessible.
Cause: blockage in our database cluster
Incident resolved
September 2023
September 26th
Platform Performance Degradation
Impacts: Slowness and intermittent disconnections on the administration interface and API.
Cause: Functional Regression
Incident resolved
Past incidents
August 2023
August 4th
Platform unavailable
Impacts: Administration interface, user portal and API inaccessible
Cause: network problem at our hosting provider following a reboot of one of their devices
Incident resolved
July 2023
19th July
Platform unavailable
Impacts: Administration interface, user portal and API inaccessible for a few minutes
Cause: network connection failure at our hosting provider
Incident resolved
18th July
Occasional disruptions and slowness of the application
Impacts: occasional disruptions and slowness of the application
Cause: increased load on our databases
Incident resolved
June 2023
no incident
May 2023
no incident
April 2023
21 April
Disruptions
Impacts: disruptions and slowness of the administration interface
Cause: increased load on our databases
Incident resolved
March 2023
21 March
Degradation of public sharing functionality
Impacts: some public shares inaccessible
Cause: modification to the management of lists of generated media files
Incident resolved